Terms of Sale

Last updated: 15 October 2026

1. The seller

Lilac & Lace is run by Lilianna Laudy, Warsaw, Poland, as a small non-registered business activity (działalność nierejestrowana) under Polish law. Email: orders@lilacandlace.eu.

These terms apply to patterns bought on lilacandlace.eu and in the Lilac & Lace store on Payhip.

2. What you buy

Our patterns are digital content: PDF files with charts and instructions. Nothing is shipped.
To use a pattern you need a device that can open PDF files (a computer, tablet or phone with a PDF reader) and internet access to download it. You can print it if you like. The file may show the email address used for the purchase; it has no other copy protection.
Each pattern page lists the skill level, the recommended yarn or thread, the hook or needles, the number of pages and the approximate size. Size and yarn amount depend on your gauge, so they are estimates.
A pattern marked beta has been checked stitch by stitch (stitch counts, shaping and charts) but has not yet been made up as a sample. The pattern page says so before you buy. When the tested version is ready, everyone who bought the beta gets it free through their Payhip download link.

3. Prices and payment

Prices are in euro (EUR). The final price, including any VAT that applies in your country, is shown at checkout before you pay.
Checkout and payment are handled by Payhip. You can pay by card (processed by Stripe) or with PayPal.

4. Order and delivery

The contract is concluded when your payment is confirmed.
Right after payment you get a download link on screen and by email from Payhip. Please save the file on your device.
If the email doesn't arrive, check your spam folder or write to orders@lilacandlace.eu.

5. Right of withdrawal

If you are a consumer, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content that is not supplied on a physical medium, this right ends once the download is made available to you, provided that at checkout you explicitly agreed to receive the file immediately, before the 14 days are over, and acknowledged that you would lose your right of withdrawal. You receive a confirmation by email.

If you did not give this consent, you may withdraw within 14 days of your purchase by sending a clear statement to orders@lilacandlace.eu. We will refund your payment within 14 days, using the same payment method.

6. Faulty files and complaints

We are responsible for making sure that a pattern matches its description and works as it should, for example that the file opens and is complete.
If something is wrong, email orders@lilacandlace.eu with the pattern name, your order email and a short description. You can do this for up to 2 years after your purchase.
We reply within 14 days. We will first try to fix the problem, usually by sending a corrected file. If that isn't possible or doesn't happen within a reasonable time, you are entitled to a price reduction or a full refund.
When we correct a mistake in a chart or in the instructions, the updated file is made available to everyone who bought the pattern.

7. What you may do with a pattern

The patterns are protected by copyright and remain the property of Lilianna Laudy.
When you buy a pattern, you get a personal licence to use it for your own crafting. The licence can't be transferred.
You may not copy, share, upload, resell or distribute the PDF or its charts, in whole or in part, including in translation.
You may sell items you make by hand from our patterns, for example at craft fairs or online. A credit such as “Pattern by Lilac & Lace” is appreciated. Industrial or mass production is not allowed.
The same rules apply to free patterns: you are welcome to share the link to the free pattern page, but not the file itself.

8. Posting your makes

Under each pattern you can post a comment and photos of what you made. Please post only photos you took yourself, of something you made, or photos you have permission to share.
You keep all rights to your photos. By posting, you allow us to show them, with the name you gave, on lilacandlace.eu next to the pattern. If we would like to share a photo anywhere else, for example on social media, we will ask you first.
We read every post before it appears and may decline or remove posts that are off-topic, offensive or break the law. You can ask us to remove your post at any time by writing to orders@lilacandlace.eu.

9. Help with a pattern

If you get stuck, email orders@lilacandlace.eu with the pattern name and the row number, and we will help.

10. Out-of-court dispute resolution

If we can't resolve a complaint together, consumers may ask for help from consumer bodies. In Poland these include the municipal or district consumer ombudsman (rzecznik konsumentów) and the voivodeship Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej); see prawakonsumenta.uokik.gov.pl. Consumers in other EU countries can contact the European Consumer Centre in their country. Taking part in such a procedure is voluntary; if we reject a complaint, we will tell you whether we agree to one.

11. Law and changes

These terms are governed by Polish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.
We may update these terms. The version in force when you placed your order applies to that order.